Frequently Asked Questions

Yes. Crayon Island is designed for children ages 3 through 11 (Pre-K through 5th grade) and is fully COPPA-compliant. Key safety features:

• No advertising of any kind
• No in-app purchases (subscriptions are managed by parents only)
• No child-to-child messaging or social features
• No data sharing with third parties for advertising or profiling
• Gallery content is reviewed before publication
• All parent settings are protected by a PIN

Under the Children's Online Privacy Protection Act, you have the right to:

• Review the personal information collected from your child (via your parent dashboard)
• Request deletion of your child's personal information (via profile deletion)
• Refuse further collection by revoking consent (via the consent management controls in your dashboard)

To exercise any of these rights, use the controls in your parent dashboard or contact us at privacy@crayonisland.com. See our Privacy Policy for complete details.

We collect only what is needed to provide the service: first name, age/grade level (for age-appropriate content), artwork, activity data (badges, streaks, progress), and session identifiers. We do not collect email addresses, phone numbers, physical addresses, or location data from children. We do not use advertising, behavioral profiling, or share child data with third parties for marketing. See our Privacy Policy for complete details.

Go to Dashboard > Children, select the child, scroll to the Danger Zone section, and click Delete Profile. You will need to enter your parent PIN to confirm. This permanently removes the child's artwork, badges, streaks, and progress. This action cannot be undone.

Go to Dashboard > Settings and use the account deletion option. Enter your parent PIN to confirm. This permanently deletes your account, all child profiles, all artwork, and cancels any active subscription.

Yes, in limited ways to enhance safety and education. AI helps generate age-appropriate lesson prompts, review artwork submitted to the public gallery, and create personalized re-engagement messages for inactive accounts.

All child data is anonymized before any AI processing — no child names, ages, or personal details are ever sent to AI services. We do not use AI for behavioral profiling, advertising, or tracking. For full details, see our Security page.

No. We use Anthropic's Claude API, which does not retain or train on data sent through their API. Child data is anonymized before processing, and no personal information is shared with third-party AI providers. We do not use children's content or personal information to train AI models of any kind.

All data is stored securely in cloud databases with encryption at rest and in transit. We use industry-standard security practices including row-level security policies that ensure families can only access their own data. See our Security page for full details.

You can view all data collected about your child through your parent dashboard. For a full data export request, contact privacy@crayonisland.com.

Crayon Island is a web app that works on any device with a modern browser. It is optimized for:

• iPad and iPhone (Safari)
• Android tablets and phones (Chrome)
• Amazon Fire tablets (Silk browser)
• Desktop computers (Chrome, Firefox, Safari, Edge)

For the best drawing experience, we recommend a tablet with a stylus (such as iPad with Apple Pencil).

No. Crayon Island requires an active internet connection. All artwork, progress, and badges are stored securely in the cloud so your child can access them from any device.

Go to Dashboard > Settings > Billing, enter your parent PIN, then click Manage Billing to open the billing portal. You can cancel at any time. Your access continues through the end of your current billing period, and you will not be charged again.

Monthly and Annual plans are eligible for a full refund within 14 days of your initial purchase. 3-Year plans have a 30-day refund window. Renewals are eligible within 7 days of the renewal charge. All refund requests are subject to a 20-activity usage threshold. See our full Refund Policy for details.

Free Explorer accounts support 1 child profile. Paid plans (Monthly, Annual, and 3-Year) support up to 4 child profiles. Each child has their own profile, progress tracking, artwork, and badges.

We do not currently offer a pause option. You can cancel at any time and re-subscribe whenever you are ready. Your child's artwork and progress are preserved even after cancellation.

When enabled, artwork submitted to the public gallery is reviewed before publication. Content that is inappropriate, contains personal information, or does not meet community guidelines is flagged and not published. Parents are notified if content is flagged. All moderation decisions can be reviewed by our team.

Children can view artwork in the public gallery that has been reviewed and approved. The gallery shows artwork with fun pseudonyms (like "Creative Penguin") instead of real names. There is no child-to-child messaging or social interaction.

For billing questions, technical issues, or general support, email support@crayonisland.com. For privacy and data requests, email privacy@crayonisland.com. We aim to respond within 1 business day.