Refund Policy

Crayon Island is operated by JGN Media Corporation. This Refund Policy applies to all paid subscriptions (Monthly, Annual, and 3-Year plans) purchased through our website.

1. Refund Eligibility

We want you to be satisfied with Crayon Island. If you are not, you may request a refund subject to the following terms:

• Monthly and Annual plans: You may request a full refund within 14 days of your initial subscription purchase, provided that your child accounts have not collectively completed more than 20 activities during that period. After 14 days, no refunds are issued — you may cancel at any time and retain access through the end of your current billing period.
• 3-Year plans: You may request a full refund within 30 days of purchase, subject to the same 20-activity threshold. After 30 days, 3-Year plan purchases are non-refundable.
• Renewals: Recurring subscription renewals (Monthly or Annual) are eligible for a full refund within 7 days of the renewal charge if you did not intend to continue. After 7 days, the standard cancellation policy applies (access continues through the end of the billing period, no refund).

2. How to Request a Refund

To request a refund, email support@crayonisland.com with:

• The email address associated with your account
• The approximate date of the charge
• The reason for the refund request

We aim to respond to all refund requests within 3 business days.

3. Processing

Approved refunds are processed to the original payment method. Depending on your bank or card issuer, the refund may take 5–10 business days to appear on your statement. Upon refund, your subscription is immediately cancelled and access to Pro features is revoked.

4. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks incur processing fees and can result in account suspension. We are committed to resolving billing disputes promptly and fairly.

5. Exceptions

• Service discontinuation:If we permanently discontinue Kids' Creator Studio, active subscribers will receive a prorated refund for any unused portion of their subscription (or full refund for 3-Year plans purchased within the preceding 12 months).
• Billing errors: If you are charged incorrectly (duplicate charges, wrong amount), we will issue a full refund for the erroneous charge regardless of the refund window.

6. Contact

For billing questions or refund requests, contact us at support@crayonisland.com.

This Refund Policy is part of our Terms of Service. See also our Privacy Policy.